Position Summary
Responsible for arranging, coordinating, promoting, and performing various community outreach events and activities. Responsible for assisting in the completion of eligibility and enrollment applications. Continually acquire and maintain knowledge of health insurance and the healthcare marketplace.
Essential Job Duties
Job Skills and Abilities
The individual must respect the confidentiality of patient information while performing job duties and to establish and maintain effective working relationships with patients, employees and community. The individual must be highly organized and have strong initiative and problem-solving skills, in addition to having a basic knowledge of accounting and customer service functions of an office. The candidate must also have a valid driver’s license, be insured and provide own transportation.
The individual is responsible for acquiring and maintaining benefits subject matter expertise in order to delineate best practices including the access and utilization of the State of Wisconsin Access system, and the health care marketplace.
The individual must possess the ability to read and interpret documents such as operating instructions, and procedure manuals; write routine correspondence; speak effectively before groups of customers or employees of organization. Bilingual skills (Spanish/English) are helpful, but not required. The individual must communicate with patients, families, communities, other health professionals and co-workers in a responsive and responsible manner to support a team approach to the maintenance of health and the treatment of disease. Engage others, appropriate to the specific care situation, in shared patient-centered problem solving.
Education and Experience
Bachelor’s degree in social work, sociology, human services, or related field. Master’s degree a plus.
Certified or the ability to receive certification as a Certified Application Counselor within the first six months of employment. Maintain annual certification requirements and skills. Demonstrated knowledge and experience regarding healthcare benefits/insurance and community resources.
5-7 years of demonstrated ability as a client advocate. Ability to self-manage and operate effectively within team settings. Strong analytic skills. Strong written, verbal, and interpersonal communication skills. Proficient in Microsoft office applications. Comfortable in an environment with changing priorities and time constraints.
Ability to comprehend and use basic language, both written and spoken to communicate information and ideas.
Off hours and weekend work required.