SCOPE OF LEADERSHIP ROLE

The Senior Director of Commercial Transformation is responsible for spearheading initiatives that enhance the customer experience through annual improvement programs and the overall integration of the Global Customer Service Strategy for Regal Rexnord. This role will be responsible for strategic planning and oversight of our transformation programs as we integrate our global customer care teams, execute a differentiated service model and implement common digital tools between all the legacy Regal Rexnord businesses globally. They will partner with key Business/Operational Leaders (ie. Sr. Director-Customer Care, Sr. Director - Commercial Excellence, etc.) to ensure successful execution of our Commercial Transformation and Annual Improvement (AIP) initiatives.

This role demands a leader capable of integrating the Regal Rexnord Business System (RBS) principles to drive operational excellence and competitive differentiation in the marketplace. The Senior Director, Commercial Transformation will lead cross-functional teams, fostering a culture of continuous improvement and innovation.

KEY RESPONSIBILITIES

Customer Segmentation and Service Differentiation

• Develop and implement advanced customer segmentation strategies to tailor services and interactions to diverse customer needs, enhancing customer satisfaction and loyalty
• Design and roll out differentiated services that provide competitive advantage and address the specific needs of segmented customer groups

Digital Transformation Architecture (DTA) Integration

• Lead the IPS Commercial integration rollout of DTA strategies to streamline the customer journey, ensuring a seamless, efficient, and personalized experience from online engagement to offline service delivery
• Collaborate with IT and operations to enhance DTA capabilities, including CRM systems and digital platforms

E-commerce Strategies

• Lead IPS Commercial execution & implementation of RRX e-commerce strategies to improve customer access, convenience, and online service offerings
• Oversee the optimization of online platforms for enhanced user experience, integrating cutting-edge technologies and analytics to facilitate easy and secure transactions

Regal Rexnord Business System (RBS) Implementation

• Champion the integration of RBS principles across service excellence initiatives, ensuring alignment with operational excellence, lean management, and continuous improvement
• Leverage RBS to drive efficiency, reduce waste, and enhance service delivery, setting benchmarks for operational best practices

Breakthrough Initiatives Leadership

• Identify, develop, and lead breakthrough initiatives in service excellence, setting ambitious goals and milestones for transformative impact
• Foster an environment of innovation, encouraging the team to think creatively and explore new solutions for complex challenges.

Cross-Functional Collaboration and Leadership

• Collaborate closely with other departments (Marketing, Sales, IT, Operations) to ensure a cohesive approach to customer experience and operational efficiency
• Lead and mentor cross-functional teams, fostering a culture of excellence, accountability, and innovation.

Performance Measurement and Continuous Improvement

• Develop and monitor key performance indicators (KPIs) to evaluate the success of service excellence initiatives, making data-driven decisions for continuous improvement
• Implement regular review mechanisms to assess the impact of initiatives on customer satisfaction and business outcomes, adjusting strategies as needed.

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

Minimum Requirements:

• Bachelor's degree required; Advanced degree preferred (MBA, MS Engineering)
• Minimum of 10 years of experience in service excellence, customer experience, or a related field, with at least 5 years in a senior leadership capacity
• Proven track record of developing and implementing successful commercial transformation strategand breakthrough initiatives
• Strong understanding of e-commerce, DTA integration, and customer segmentation strategies
• Experience with implementing business systems like the Regal Rexnord Business System (RBS) or similar lean management principles
• Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and drive change across the organization.
• Proven track record of managing large-scale change initiative(s) by effectively demonstrating stellar collaboration and influencing skills
• Critical thinking skills to properly identify problem area & potential solutions. Prior knowledge and application of 80/20 principles strongly desirable
• Proven experience leveraging multiple sets of input to set a strategic vision; translating the vision into development of key objectives, implementation plans & actions, and key measures / KPIs of what success looks like. Policy Deployment and strategic planning experience
• Analytical skills to properly interpret data and develop strategic insights
• Leadership skills to influence cross functional teams for Continuous Improvement journey

Interpersonal/Leadership Skills

• Business & Financial Acumen
• Visionary Leadership

• Is intellectually curious and embraces continuous improvement, challenging the status quo
• Introduces and proactively seeks out new ideas and solutions to strengthen performance
• Holds self and others accountable to build and instill a continuous improvement culture
• Ensures best practices and lessons learned are adopted
• Strong cross-functional facilitation

• Medical, Dental, Vision and Prescription Drug Coverage

• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)

• Paid Time Off and Holidays

• 401k Retirement Plan with Matching Employer Contributions

• Life and Accidental Death & Dismemberment (AD&D) Insurance

• Paid Leaves

• Tuition Assistance

Regal Rexnord's 30,000 associates around the world help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controls, actuators, drives, and small, precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord is headquartered in Milwaukee, Wisconsin and has manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.

Equal Employment Opportunity Posters

Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.